If for any reason you are not satisfied with a purchase we will issue a refund or exchange. There a few conditions:
Order Cancellation: Post-Shipment
You may cancel your order up to 14 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.
Returns Policy - Cancellation Of Order
All goods purchased from MAD Distribution may be returned for refund within 14 working days from receipt of goods.
Before sending the parcel back to us, please contact our customer services team. You will need to include your order number and reason for return.
Items such as stockings, panties and wigs adhere to our strict policy and we ask our customers not to open or try-on any of these products until they are happy it suits their needs . For items such as contact lenses the packaging will need to be unopened and and without exception not tried on or tested. This is for obvious hygienic reasons. Any of these items returned will not be refunded if found to be worn.
May we please ask you to additionally note:
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 14 calendar days from the date of delivery.
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.